Cancellation and Refund Policy

Eloria is a software service offered on a subscription basis (SaaS), aimed at administrators and organizations that manage properties. The service is provided in digital format with immediate access once the account is activated.

Due to its digital and intangible nature, the following cancellation and refund conditions apply.

The Service is billed in advance for monthly periods, according to the contracted plan and the number of active units.

Payment enables access to the Service for the corresponding period.

The Client may cancel their subscription at any time through the available channels.

Cancellation:

• Does not incur any penalties.
• Does not imply additional charges.
• Will take effect at the end of the period already paid.

The Service will remain active until the end of the billed period.

Unless otherwise required by applicable law, Eloria does not issue full or partial refunds for periods already billed.

Refunds will not be granted for:

• Lack of use of the Service.
• Partial use during the period.
• Decision to cancel within the period already paid.
• Disagreement with features existing at the time of subscription.

Refunds may be considered only in exceptional cases such as:

• Demonstrable billing error.
• Duplicate charge.
• Serious technical impossibility attributable solely to Eloria that substantially prevented the provision of the Service.

The Client must notify the situation within 7 calendar days from the charge.

Approval of a refund will be evaluated on a case-by-case basis and will be at the sole discretion of Eloria. Approval of a refund does not set a precedent or future obligation.

When applicable, the refund will be made through the same payment method used in the original transaction, within the administrative timeframes of the payment processor.