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Draft notices and complaint replies with ChatGPT

Updated

The water-shutdown notice goes out late. The leak complaint gets a hot reply.

ChatGPT writes the draft in a minute. You paste it into WhatsApp after you read it.

Step 1. Write down the four facts of the notice

Before you open the chat, write:

  • What is happening.
  • Which day and which hours.
  • Who is affected.
  • What the neighbour has to do.

Step 2. Paste this request into ChatGPT

Open ChatGPT. You do not need to attach a file.

Copy the block. Change the fact, the day and the building for yours.

Redacta un aviso corto para el grupo de WhatsApp del edificio.

Hecho: corte de agua el jueves 6, de 9 a 14, por cambio de bomba.
Afecta a todo el Edificio Rivera. Es un edificio de ejemplo.
El vecino no tiene que hacer nada, salvo no dejar canillas abiertas.

Máximo cinco líneas. La primera línea es el hecho. Sin saludo. Sin plazos legales. Sin teléfonos que yo no te di. No inventes datos. Indica cualquier información que falte para poder enviar el aviso.

Step 3. Read the notice out loud

If there is a date, an amount or a phone number you did not write, delete it.

Paste it in the building group. The chat does not send it.

Step 4. The first reply to a complaint

Sort the message into one of three: neighbour relations (noise, a pet), a building defect (a leak, the gate) or a request for information.

Open a new ChatGPT chat. Paste the neighbour's message inside this request.

Redacta la primera respuesta a este mensaje de un copropietario:

"Hay una filtración en el baño del 3B. Hagan algo ya."

Reglas:
- Acusa recibo.
- Pide el dato que falta: si es el techo o la pared, y desde cuándo.
- No prometas una fecha de visita.
- No cites el reglamento.
- No culpes a otro vecino.
- Máximo cuatro líneas, en español neutro.

No inventes datos. Indica cualquier información que falte para poder enviar la respuesta.

Step 5. Send it, and keep one line

Read the reply. If it cites an article, delete it.

Paste it in that unit's private chat. Do not paste it in the group.

Keep one line for yourself: date, unit, what was asked, whether a visit is already set.

You write to the vendor separately. Building, unit, what is wrong. Ask for a visit window. Do not forward the anger.

When the notice and the complaint keep coming

The draft saves the writing. Sending, follow-up and the middle-of-the-night reply stay on the phone.

Eloria sends notices and takes complaints on the building's WhatsApp and by email, at any hour, with the instructions you leave.

It always replies to the resident. If a date must be promised or the vendor must be contacted, it writes to you with the context. The resident still gets an answer.

It follows up the complaint with the resident and with the vendor. You see every conversation in a panel.

If you set office hours in the panel, non-urgent items wait until you are available. Urgent items reach you right away.

In the busiest buildings, 1 in 3 resident messages arrives at night, early in the morning or on weekends. Eloria answers at any hour: half get a reply in 12 seconds or less.

It works building by building. If you manage several, each notice uses that building's facts.

Message us on WhatsApp and try it with your building's next notice.

Message us on WhatsApp

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